27th March 2020 Update
PLEASE STAY AT HOME, MANY MORE PEOPLE WILL DIE IF YOU DON'T
DO NOT TAKE ANY RISKS, IT IS NOT WORTH IT
Please note new dispensary opening times during the Covid-19 Pandemic
10:00-13:00 then 14:00-18:00
From Monday 30th March 2020, in line with National and local guidance, we will be offering a locality "hub" model to provide you with medical care. Barn Close Surgery is part of the Vale Primary Care Network.
We have an excellent close relationship with our 7 local practices, and the following plans have been drawn up with the sole purpose of looking after you and our staff at this very difficult and uncertain time.
All patients will receive telephone triage prior to a face to face appointment being offered.
If the doctor or nurse deems that it is "essential" that you should be seen, then you will be asked several questions to determine where the best place to see you is.
You will be offered an appointment in one of two sites determined by clinical need. You MUST only attend the site where you have been asked to go:
1. Barn Close Surgery - via rear entrance to building. Please bring your mobile phone, call us when you have arrived and we will escort you from the car park.
2. De Montfort Surgery, Burford Street, Evesham. You may not be seen by a doctor who is known to you. You will receive "double triage" from 2 doctors to determine whether this is the appropriate destination for you to be assessed. Clear instructions will be given.
Routine care is currently cancelled and you will only be seen if your care is defined as "Core Work".
If you are asked to attend the practice, please be aware that the clinician seeing you will be working from a "clean room" and will always be dressed in protective clothing, gloves and a mask (PPE).
You may also be asked to wear a mask yourself. This is for your own protection and for the protection of the NHS staff looking after you.
DO NOT ATTEND the surgery if you have a NEW PERSISTENT COUGH AND/OR FEVER.
Prescriptions can still be collected from the practice, one person at a time from the tent that has been erected at the front of the surgery. You will not be allowed into the building, but medication will be given to you. Please listen to the instructions that you will be given.
You can order new prescriptions by posting the repeat slip through the door or registering for on-line "Patient Access" using the link below.
Requests for medication are outstripping supply. Please only request what you need. You WILL NOT be allowed more than one month at a time. Please allow 7 working days for collection. The dispensary will open at 10 am and will be closed between 1-2 pm.
We thankyou for your patience and respect at this incredibly difficult and stressful time for all of us.
Further advice is available through :
REMEMBER - EVERYBODY MUST NOW SOCIALLY DISTANCE YOURSELVES. ONLY GO OUTSIDE YOUR HOUSE FOR ESSENTIAL SHOPPING (DO NOT HOARD SUPPLIES), FOR ESSENTIAL WORK IF YOU CANNOT WORK FROM HOME.
Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.
Further information is available on nhs.uk.
THE SURGERY WILL BE CLOSED ON THE FOLLOWING BANK HOLIDAYS:
Friday 10th April - Good Friday
Monday 13th April - Easter Monday
Friday 8th May - Early May Bank Holiday (VE Day)
Monday 25th May - Spring Bank Holiday
Monday 31st August - Summer Bank Holiday
Friday 25th December - Christmas Day
Monday 28th December - Boxing Day Substitute
Friday 1st January 2021 - New Years Day
Please ensure you allow 4 working days when ordering your medication in due of the bank holidays.
From the 6th January 2020 Patients registered for Patient Access can request another fit (sick) note at any time of the day or night online.
The process will take you through a form and by sharing relevant information we at the Practice can forward your request through to the GP.
Please allow 2 working days for this to be actioned.
You will also find a selection of health topics which you may find useful before seeking further medical advice from your GP.
This system is secure and has cyber security certification. No patient data is stored within this system.
Please note this service is only accessible for patients over the age of 16.
Have you had your annual flu vaccination?
If not it is not too late, please contact us to book an appointment!
Check the link below for information and to see whether you are eligible. If you are not eligible for an NHS vaccination then you can still book an appointment for a private vaccination. Enquire at reception.
FLU VACCINE ELIGIBILITY AND INFORMATION
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Please click on the link above for information on what PPGs can offer to support their practices. Please click on the link above for information on what PPGs can offer to support their practices. Barn Close Surgery is an NHS general medical practice committed to delivering modern, high quality general practice to the local community from our well equipped surgery in the heart of Broadway village.
Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you.
Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
UPDATING YOUR CONTACT DETAILS WITH YOUR SURGERY
Please let us know if you change your address, telephone or mobile numbers as soon as possible.
This enables us to keep your records updated and correct.
We are planning on moving to a new appointment system in the near future. This will enable us to send SMS (Text) message reminders about appointments and lab test results.
To allow us to do this, we will need our patient's individual consent, as well as up to date mobile telephone and email addresses. Please complete the contact sheet that can be collected from reception. Thankyou.
CAR PARK INFORMATION
Please can patients used utmost care and consideration in the car park. In the last few weeks, we have had staff cars hit in the car park by patients. One doctor's car was hit twice in consecutive days. We are not obliged to provide parking for patients, so it is important to use the spaces responsibly.
Please do NOT block in any other car.
Please do NOT block the rear entrance to the building - Ambulances need emergency access at ALL times.
DO NOT block the car park or the entry lane when "dropping patients" off.
Once your visit to the practice has finished then please leave promptly and do not use the car park whilst visiting the Post Office/Pharmacy/Coffee Shop.
Use other means of transport if possible - walk or cycle. There is a cycle rack on the right hand side of the car park
If a patient damages another car, then please make this known to reception, and the appropriate action will be taken.
Debit Card Machine now available
We have now installed a Debit Card machine for Chip and Pin and Contactless payments at the dispensary.
This will hopefully make all transactions easier. Please use our dispensary if you are elligible to do so. If you are not sure, then please just ask.
Generally, if you live in any of the surrounding villages then we are allowed to dispense your medication.
Did you know that every GP practice in England must have a Patient Participation Group (PPG)?
Find out what PPGs could do for you....or better still....get involved!
Please click on the link above for information on what PPGs can offer to support their practices
If you would like further information on the PPG please contact:
Jean Taylor - Practice Manager
****NEW SYSTEM FOR BOOKING APPOINTMENTS ONLINE****
Online appointments will now be booked through the same system as we currently use for ordering prescriptions.
You cannot use your previous separate logon for booking appointments online.
“Patient Access” allows you to order your repeat prescriptions and to book appointments. If you order your repeat prescriptions you will now only require one login for this.
If you do not already have a “Patient Access” account then please contact reception who will issue you with new account details.
On-line booking of appointments and ordering prescriptions
You can now book appointments and order prescriptions online. You will need to have already registered at the surgery to use this service.
Please CLICK HERE for Online Repeat Prescription Ordering and Appointments
You can download the consent form by clicking on the link below. Please remember to bring photo ID when you return the form to reception.
Patient Access Consent .pdf
IMPORTANT INFORMATION REGARDING EMAILS
Please DO NOT request medical advice or try to contact or pass any information to any of the doctors via any forms/email addresses that you may find on this website.
The GPs have made a decision not to deal with any medical queries or information requests for medical advice via email. This is because confidentiality cannot be guaranteed and there is no way of knowing when an email will be read.
If you need medical advice or if you need to give information to your GP, then please make an appointment to see your doctor.
EVESHAM NEIGHBOURHOOD TEAM
07.30am - 18.30pm
Telephone Number - 01386 502028
Patients wishing to speak to the District Nurse Team please dial the above number. If there is no-one there please leave your name, telephone number and a brief reason why you wish to speak to them. Please note the answerphone is checked on a regular basis and a member of the team will get back to you.
(Site updated 31/03/2020)