This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Practice Policies

Confidentiality & Medical Records


Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:





  • To provide further medical treatment for you e.g. from district nurses and hospital services.



  • To help you get other services e.g. from the social work department. This requires your consent.



  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.



If you do not wish anonymous information about you to be used in such a way, please let us know.


Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.


Freedom of Information


Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.


Access to Records


We are governed by the regulations pertaining to the Data Protection Act. Access to records is restricted to NHS personnel according to clinical or administrative need. Patients may have access to their records on written request, subject to the statutory administrative fee of £10 plus any cost for photocopying.



Complaints


Customer service formIf you have any comments or complaints about any aspect of the service you have received please speak to Mrs Jean Taylor, our Practice Manager. We will investigate all complaints and respond in writing. We also welcome and enjoy positive feedback.


Violence Policy


The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.


Rights and Responsibilities


All patients are entitled to be treated with courtesy and dignity; they are bound to treat NHS staff in the same way. Patients should endeavour to avoid wasting the scant resources of the NHS, particularly by keeping appointments and cancelling any that are no longer needed.



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website